We treat your privacy seriously and ensure that proper security measures are in place to protect your information. This Privacy Policy will explain how and why we collect and use data. It will also explain how you can access any personal information that we hold and how you can control how this information is used.

We collect data:

• When clients make a booking with us either through our sales, administration or accounts staff, from our web site or by e-mail.
• When we receive feedback, comment or advice from our suppliers and representatives about specific holidays.
• When completion of our various enquiry forms are completed on our web site.
• When clients respond to our surveys or provide us with feedback.

This information is used:

• To fulfil the bookings clients have made. In order to book holidays for clients we must pass information on to relevant suppliers such as airlines, hotels, transport companies, golf booking agents, insurance companies etc. In each instance only information pertinent to that aspect of the booking will be passed on to the relevant supplier.
• To respond to requests we receive from clients. This may be in the form of a price quotation, a booking invoice, holiday itinerary, customer complaint, a regular news letter, periodic product information notices or ad hoc special offers.
• To address experiences, both positive and negative that client's may have whilst on holiday. This may include responding to complaints about the level of service received or passing on thanks for a successful holiday.
• To learn from client's experiences and expectations. This helps us to improve the levels of service we offer and identify the standards required to provide the highest possible levels of service. We may monitor and/or record telephone conversations to ensure consistent customer service levels and for the purpose of staff training.
• To provide client reviews of holiday destinations to help other clients with their holiday choices.
• To save clients time by eliminating the need to repeat or re-enter information when requesting services from Algarve Holiday Lettings by telephone or when visiting our web site.

Consent:

Clients are asked for their consent to our collection, use and storage of information when:

• They are asked if they want to book a holiday with us.
• They are asked to complete Customer Satisfaction Questionnaires, comment on issues pertinent to travel or holidays or provide feedback that can be viewed by other clients or our suppliers.

We operate a policy of asking clients to “opt to provide consent” as opposed to assuming consent has been given unless the client notifies otherwise.

What about cookies?

• Cookies are identifiers that we transfer to your computer's hard drive through your web browser to enable our system to recognise you and to be able to provide you with the services available in the “Your pages” section of the web site.
• The help menu on most browsers will inform you how to prevent new cookies being transferred to your hard drive and how to disable existing cookies. Please remember that cookies enable you to take full advantage of the facilities available on our site and we recommend that you keep them turned on.
• If you do leave the cookies on please remember to log off the Algarve Holiday Lettings web site if you are using a shared computer when you are finished using the site. This can be done using the log off button on the home page of the site.

Control of client information:

Any personal information provided to or gathered by Algarve Holiday Lettingsis controlled solely by Algarve Holiday Lettings (Algarbookings Company Lda) of Terraços de Benagil 15, Vale Buraco, 8400-401 Lagoa, Portugal.

Who has access to your information?

We will not disclose client information to any third party unless:

• It is directly to a company involved in the organisation of a holiday we have booked for a client and the information passed on will only be what is relevant to that aspect of the holiday.
• It is required and covered by law.

All clients of Algarve Holiday Lettings have access to the information recorded about them that they have consented to pass on to us.

Information you can access:

• Information about searches you conduct on the site, a profile of the types of holiday information you browse, the pages you view and “virtual brochures” that you create yourself.
• Comprehensive information about any holiday you may book with Algarve Holiday Lettings including your invoice, holiday itinerary, contact information on location, maps and directions, if we have them and a message service for your use on holiday.
• Your views and feedback passed to us in returned holiday questionnaires, pop surveys on the web site, reviews of holiday destinations submitted on the web site.

Deleting information:

Clients and visitors to the Algarve Holiday Lettings web site can delete any information pertinent to them except for information that Algarve Holiday Lettings is required to keep by law and holiday bookings that have not been taken. This can be done by:

• Contacting the Algarve Holiday Lettings administration department by telephone at +351 96 2409864 or e-mail to info@algarveholidaylettings.com and asking for the information we have recorded to be removed from our records.

For existing bookings that have still to be taken we can not delete the record until the holiday has been concluded.